Question 1

How long will my order take to make?

Accepted Answer

Our lead times vary from between 4-6 weeks depending on the time of year. This may increase during the summer due to holidays or prior to Christmas because of peak demand. If you require a faster delivery please contact us and we will certainly try and accommodate you if possible. Alternatively, if, for example you are decorating and don't want delivery for a couple of months we are happy to postpone your delivery until you are ready to accept it.

Question 2

Can you modify your designs to suit my requirements?

Accepted Answer

This of course depends on your exact requirements however in most cases we can help. Contact us directly by email info@justinadesign.co.uk if you have bespoke requirements.

Question 3

How secure is shopping on justinadesignltd.com?

Accepted Answer

Very. It’s vitally important to Justina Design that you can shop on our website in complete confidence. That’s why we’ve invested in the most advanced website security available, designed to provide all the protection and assurance you need, from making transactions to updating personal information.

Question 4

What is fabric protection and how does it work?

Accepted Answer

We spray your furniture with a protective water based non allergenic coating at our factory prior to delivery to your home. This coating will protect and restore your furniture against almost all household stains. However, if you are unable to clean away the stain you can call on the expertise of a professional cleaning service to remove the stain in your home. The fabric protection lasts for 5 years.

Question 5

Can I make changes to my online order?

Accepted Answer

If you want to make any changes to your order, email us for further assistance. Please keep in mind that not every piece of furniture is the same, so there might be variations between batches. Also, changing your order may delay your delivery and could alter the price you’ve been quoted.

Question 6

What if my order is late?

Accepted Answer

Please don’t worry. We’ll let you know straight away if your estimated delivery time has changed. Of course, some delays are beyond our control but if this happens we will make every effort to keep you informed. If you experience any issues with delivery, please email us for further assistance.

Question 7

What if my furniture does not fit?

Accepted Answer

Nobody wants the unfortunate situation where the furniture you’ve ordered does not fit, where it’s too big for the room or won’t fit through your home’s doorways or entrances. So, when you order your furniture, it’s important to check that it will fit into your house and your room. Please measure all doors, stairways and the chosen space as carefully as possible.
Justina Design cannot accept responsibility for furniture not fitting, as ultimately it is up to you, the customer, to measure. If the worst happens and your delivered furniture won’t fit in, we can offer advice on what to do next. If this happens, or if you are concerned about furniture due to be delivered may not fit then please email us,

Question 8

Where do you deliver to?

Accepted Answer

We currently deliver to mainland UK and all of the countries in the European Union. We also ship to the US, however this is currently quite expensive. For all other countries - please contact for the best quote.

Question 9

What do you charge for delivery?

Accepted Answer

Our delivery charges vary by product type and destination.

Question 10

What are the payment options online?

Accepted Answer

We accept all major credit and debit cards including MasterCard, Visa, American Express and PayPal.

Question 11

What happens if my furniture is damaged on delivery?

Accepted Answer

If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof. To ensure your claim is not rejected please make a note of any damage on the signed delivery note.

Question 12

What is your warranty policy?

Accepted Answer

We offer a 2 year warranty for our furniture with a 10 year warranty on the wooden frames.

Question 13

Do I have to pay a duty fee if I live in the EU?

Accepted Answer

There are no additional duty or customs fees for our EU customers.

FAQ